Shipping Process & Delivery Time

Shipping Policy

At Supclone.com, we are committed to providing fast, safe, and reliable delivery. The following policy explains how your order is processed and shipped to ensure a smooth and worry-free experience.

1. Order Processing

  • Preparation Time: After payment is confirmed, most orders are processed and packed within 1–3 business days.
  • Shipping Notification: Once your order ships, we will email you a tracking number so you can follow the progress in real time.
  • Special Models: Rare or custom-made pieces may require additional preparation time; we will notify you if needed.

2. Delivery Time

  • Standard Delivery: Estimated 5–10 business days worldwide. Delivery time may extend to up to 12 business days during peak seasons or due to customs delays.
  • We always choose the fastest and safest route available for your destination.

3. Shipping Methods

We ship using trusted international couriers such as FedEx, DHL, UPS, and EMS. Our system automatically selects the most reliable and efficient service for your location.

  • Lost Package Guarantee: Full refund if your package is lost during transit.
  • Damaged Package Guarantee: Free replacement if your order is damaged during shipping.

4. Shipping Fees

  • Standard Shipping: Free
  • Express Shipping: $45 (for faster delivery if needed)

5. Packaging

Each watch is carefully inspected, placed in its exclusive watch box, and secured with protective outer packaging to ensure it arrives safely and in perfect condition.

6. Multiple Items in One Order

If your order contains multiple items, they may be shipped from different warehouses. You will receive separate tracking numbers for each shipment.

7. Address Accuracy

Please ensure your shipping information is correct and complete. We are not responsible for delays or failed deliveries caused by inaccurate or incomplete addresses.

8. Delivery & Receiving

Someone must be available to sign for the package at the shipping address. If delivery is unsuccessful, the courier may leave a notice or attempt re-delivery.

9. Order Changes & Cancellation

  • Orders can be modified or canceled before they are shipped. Refunds will be processed back to your original payment method within 3–5 business days.
  • Once shipped, orders cannot be modified or canceled.
  • If we cannot fulfill your order or it is lost in transit, we will issue a full refund and notify you promptly.

Thank you for shopping with Supclone.com. For any assistance, contact us at support@supclone.com or via WhatsApp: (+44) 7419 360 438.