Shipping Process & Delivery Time

Shipping Policy

At Supclone.com, we understand that reliable shipping is just as important as the product itself. Therefore, we have designed a clear and transparent shipping process to help you know exactly what to expect from payment to delivery.

In this guide, we explain how orders are processed, how long delivery usually takes, and what happens in special situations. As a result, you can shop with confidence and avoid unnecessary concerns.

1. Order Processing

First of all, every order goes through a careful preparation stage. Once payment is confirmed, our team begins inspection and packaging immediately.

  • Preparation Time: Most orders are processed within 1–3 business days.
  • Shipping Notification: After shipment, you receive a tracking number by email.
  • Special Models: Rare or custom pieces may take longer, and we will inform you in advance.

2. Delivery Time

Once shipped, delivery time depends on your destination and local customs. However, we always choose the fastest and safest available route.

  • Standard Delivery: Typically 5–10 business days worldwide.
  • In rare cases, delivery may take up to 12 business days due to customs or peak seasons.

3. Shipping Methods

To ensure reliability, we ship exclusively with trusted international couriers. These include FedEx, DHL, UPS, and EMS, depending on your location.

  • Lost Package Protection: We issue a full refund if a package is confirmed lost.
  • Damage Protection: We replace any item damaged during transit at no extra cost.

4. Shipping Fees

In most cases, standard shipping is completely free. However, express options are available for customers who need faster delivery.

  • Standard Shipping: Free worldwide
  • Express Shipping: $45

5. Packaging

Before shipping, each watch undergoes final inspection. We then secure it in a dedicated watch box with protective outer packaging to prevent damage during transport.

6. Multiple Items in One Order

In some cases, items from the same order may ship from different warehouses. As a result, you may receive multiple tracking numbers.

7. Address Accuracy

To avoid delays, please double-check your shipping address before completing checkout. Incorrect or incomplete addresses can lead to failed delivery attempts.

8. Delivery & Receiving

When your package arrives, someone should be available to receive it. If delivery fails, the courier may attempt redelivery or leave a notice.

9. Order Changes & Cancellation

Before shipment, you may modify or cancel your order without penalty. After shipment, changes are no longer possible.

  • Refunds are processed within 3–5 business days.
  • Lost or unfulfilled orders receive a full refund.

Frequently Asked Questions

At this stage, many customers have a few common questions. Below, we address the most frequent concerns about shipping and delivery.

Will I receive a tracking number?

Yes. Once your order ships, we email a tracking number so you can monitor progress in real time.

What happens if my package is delayed?

Occasionally, customs or local carriers may cause delays. However, our support team will assist you until delivery is complete.

Is shipping discreet?

Absolutely. All packages are shipped discreetly with no product descriptions on the exterior.

Thank you for shopping with Supclone.com. If you need assistance, contact us at support@supclone.com or WhatsApp (+44) 7419 360 438.