FQAs

Supclone — Premium FAQ
Concise answers with transparent policies. If you need more help, we’re one message away.

Shopping Basics

When will my order ship?

Supclone collaborates with top super-clone factories (e.g., CLEAN, VS, ARF) and completes our own QC and regulation before dispatch.

  • Preparation (QC & regulation): typically 1–3 business days.
  • Delivery: usually 3–12 business days worldwide.

After checkout, we’ll confirm your order, ETA, and delivery address via email.

Contact: support@supclone.com · WhatsApp +44 7419 360 438

Which shipping methods do you use? Customs & duties?

We ship via trusted couriers such as FedEx, DHL, UPS, USPS, Royal Mail, with protective packing and end-to-end tracking.

Supclone handles the logistics and most customs processes to minimize delays and unexpected charges.

Shipping fees & delivery time
  • Standard shipping: Free worldwide.
  • Expedited options: FedEx/DHL at checkout (additional fee).
  • Typical delivery: 5–20 business days depending on model & location.

Returns & Warranty

Return / exchange policy

7-Day Return/Exchange from the day you receive your watch.

  • Protection films intact
  • Unused / unworn
  • Original box & accessories included

If it’s a quality issue, we cover return shipping and refund in full after inspection. Otherwise, buyer covers return shipping. Please contact us first.

How long is the warranty?

All Supclone watches include a 1-year movement warranty (excludes water damage & severe impact). Shipping coverage varies by timing and case; we’ll guide you to the smoothest option.

Build, Materials & Care

Is the watch waterproof?

Good sealing for daily use (hand-washing, rain, light swimming). Not for hot soak, sauna, or deep diving. Avoid operating crowns/pushers under water. Water damage is not covered by warranty.

Are “Swiss/Italian/Japanese-made” replicas real?

No. All high-end replicas are manufactured in China. Claims of Swiss/Italian/Japanese origin are misleading; true Swiss-import calibers would exceed super-clone pricing.

Rose-gold tone, stainless steel, ceramic
  • Rose gold: PVD vacuum plating; won’t peel. Natural oxidation may deepen tone slightly over time.
  • Stainless steel: solid throughout—does not fade.
  • Ceramic: highly scratch-resistant but not impact-proof; avoid drops.
Titanium vs steel

Titanium: darker hue, lighter weight. Steel: classic tone, slightly heavier. Both are robust for daily wear.

Movement & Fit

Movement stability & accuracy

Each watch is timegrapher-tested and regulated before shipping. Typical accuracy after regulation is around ±5–10 s/day.

Lifespan & service

With proper care and periodic maintenance/parts replacement, a mechanical watch can run for many years. Supclone provides reliable after-sales support.

Fit for smaller wrists

Bracelets are slightly long (like genuine) and can be sized by removing links. Leather/deployant straps offer multiple holes and micro-adjust for most adult wrists.

Need help? We reply quickly. 24×7 Support Real QC Media Tracked Delivery
Email: support@supclone.com  |  WhatsApp: +44 7419 360 438